What It’s Like to Rent From The Hornberger Group
A Resident-First Rental Experience
Renting a home involves more than signing a lease. The Hornberger Group uses documented processes, online tools and resident support to help make applications, payments, maintenance requests and communication easier to manage throughout the tenancy.
Available features can vary by property and lease. Some tools and services are included for residents, while the Resident Benefits Package powered by Second Nature is an optional program available for an additional monthly charge.
Optional Resident Benefits Package Powered by Second Nature
The Resident Benefits Package is an optional program available for an additional monthly charge. Residents who choose to enroll can review the current price, coverage, eligibility requirements and program terms before enrolling.
Depending on the current package and property, available benefits may include the following:
Renters Insurance
We’ve secured the industry-leading value policy from an A-rated carrier. You’ll benefit by being added to our master policy so all of your insurance requirements in the lease are met. If you want a retail individual policy, you can still get that at any time.
$1M Identity Protection
1 in 4 Americans are victims of identity fraud. All adult leaseholders get $1M coverage backed by AIG, monitoring through IBM’s Watson, and a dedicated US-based Identity Restoration Specialist.
Credit Building
We report every rent payment so you build credit. Average increases of 23 to 42 points in resident scores, so you can qualify for more and save hundreds. We can report up to the past 24 months for an immediate boost.
Resident Rewards Program
Rent day is now rewards day. You’ll get cash, gift cards, and exclusive discounts you can use to save up to $4,500 per year on everyday expenses.
Move-In Concierge
One call sets up utility, cable, and internet services – and helps you get the best promos and discount codes available.
Filter Delivery Service
Changing filters is as easy as opening the front door. This service helps you save up to $250/year and reduces the hassles of repairs.
24/7 Maintenance Coordination
It always seems like things happen after hours. This makes reporting those pesky maintenance issues easy and fast either online or by phone.
Vetted Vendor Network
Everyone who services your home is screened to exceed our standards for insurance, licensing, and professionalism for the job.
Home Buying Assistance
For those who want to move into homeownership, we’ll help you get there.
Included Resident Tools and Services
The Hornberger Group also provides resident tools, policies and services separately from the optional Resident Benefits Package. Availability, exact procedures and property requirements are governed by the lease and resident materials for the rental.
Pet Friendly Homes
Many of our properties are pet friendly. We believe pets are family, not amenities, which is why we do not charge pet deposits or monthly pet rent.
Please review our Pet Policy for property-specific guidelines.
One Application Fee For Life
Once you pay an application fee, you may apply to any future property we manage at no additional cost. We also accept portable tenant screening reports, where applicable.
Security Deposit Protection
Your security deposit is held in an FDIC-insured trust account. In the unlikely event a property is foreclosed, we guarantee the protection of your security deposit.
Online Rent Payments at No Cost
Pay rent securely through your resident portal using one time or recurring bank transfers or eChecks. No postage, no lost mail, and no bank fees to you.
Secure Resident Portal
Your password-protected portal is available 24/7 to:
- View payment history and receipts
- Submit and track maintenance requests
- Update contact information
- Communicate with our team
24-Hour Emergency Repair Hotline
After hours emergencies are handled by a live, trained technician, never an answering machine, so urgent issues receive immediate attention.
Responsive Communication
We understand that waiting is frustrating. That’s why we commit to responding to all resident communication within 24 business hours.
Proactive Property Inspections
We perform periodic inspections during your lease term to help identify maintenance concerns early and ensure the home remains in good condition.
Quality, Professional Repairs
All maintenance vendors are prescreened for professionalism, experience, and cleanliness. After repairs are completed, residents receive a maintenance survey to provide honest feedback.
Legal Compliance & Fair Housing Practices
The Hornberger Group uses documented rental processes designed to support applicable federal, state and local requirements and fair housing obligations. Review our Fair Housing and Equal Opportunity information.
A Smarter, Easier Rental Experience Starts Here
Browse The Hornberger Group’s current available rentals and review the published rental criteria and application requirements before applying. Availability, resident tools and property requirements vary by rental.
Prospective renters and current residents can also explore our Spokane and North Idaho tenant guides for help with applications, leases, move-in documentation, maintenance reporting and move-out preparation.
FAQs: What It’s Like to Rent From The Hornberger Group
How do I pay rent each month?
Residents can use the secure resident portal to review their account and submit rent using the payment methods available for the property. The portal may also provide payment history, receipts and recurring-payment options.
How do I submit a maintenance request?
Routine maintenance requests can be submitted through the resident portal with a clear description and helpful photographs. Follow the emergency instructions provided for the property when an urgent issue occurs outside normal office hours.
Is the Resident Benefits Package required?
No. The Resident Benefits Package powered by Second Nature is optional and requires an additional monthly charge. Current pricing, enrollment terms and benefit details should be reviewed before enrolling.
What may be included in the optional Resident Benefits Package?
Depending on current program terms, the optional package may include renters insurance options, identity protection, credit-building tools, resident rewards, move-in concierge assistance, filter delivery, maintenance coordination, access to a vetted vendor network and home-buying assistance.
Do I need renters insurance?
Residents must maintain any insurance coverage required by their lease. A resident may use a qualifying individual policy or, when eligible, an insurance option available through the optional Resident Benefits Package. Review the lease and current coverage terms before choosing an option.
Can renting with The Hornberger Group help me build credit?
Credit reporting is not automatic for every resident. Eligible residents who enroll in the optional Resident Benefits Package may have qualifying rent payments reported under the program’s current terms.