What It’s Like to Rent From The Hornberger Group
A Resident First Rental Experience
At The Hornberger Group, we believe renting should feel simple, supported, and stress-free from the very beginning. Your experience starts long before move in and continues throughout your tenancy. From clear communication during the application process to the tools and benefits you enjoy once you’re settled, our approach is designed to make renting feel comfortable and predictable. While many rental experiences end at the lease signing, we go further, providing modern technology, responsive service, and meaningful resident benefits that help you feel at home and confident throughout your stay.
Optional Resident Benefits The Hornberger Group Offers
Renters Insurance
We’ve secured the industry-leading value policy from an A-rated carrier. You’ll benefit by being added to our master policy so all of your insurance requirements in the lease are met. If you want a retail individual policy, you can still get that at any time.
$1M Identity Protection
1 in 4 Americans are victims of identity fraud. All adult leaseholders get $1M coverage backed by AIG, monitoring through IBM’s Watson, and a dedicated US-based Identity Restoration Specialist.
Credit Building
We report every rent payment so you build credit. Average increases of 23 to 42 points in resident scores, so you can qualify for more and save hundreds. We can report up to the past 24 months for an immediate boost.
Resident Rewards Program
Rent day is now rewards day. You’ll get cash, giftcards, and exclusive discounts you can use to save up to $4500/year on everyday expenses.
Move-In Concierge
One call sets up utility, cable, and internet services – and helps you get the best promos and discount codes available.
Filter Delivery Service
Changing filters is as easy as opening the front door. This service helps you save up to $250/year and reduces the hassles of repairs.
24/7 Maintenance Coordination
It always seems like things happen after hours. This makes reporting those pesky maintenance issues easy and fast either online or by phone.
Vetted Vendor Network
Everyone who services your home is screened to exceed our standards for insurance, licensing, and professionalism for the job.
Home Buying Assistance
For those who want to move onto homeownership, we’ll help you get there.
Included Resident Benefits From The Hornberger Group
Pet Friendly Homes
Many of our properties are pet friendly. We believe pets are family, not amenities, which is why we do not charge pet deposits or monthly pet rent.
Please review our Pet Policy for property-specific guidelines.
One Application Fee For Life
Once you pay an application fee, you may apply to any future property we manage at no additional cost. We also accept portable tenant screening reports, where applicable.
Security Deposit Protection
Your security deposit is held in an FDIC-insured trust account. In the unlikely event a property is foreclosed, we guarantee the protection of your security deposit.
Click here for full details.
Online Rent Payments at No Cost
Pay rent securely through your resident portal using one time or recurring bank transfers or eChecks. No postage, no lost mail, and no bank fees to you.
Secure Resident Portal
Your password-protected portal is available 24/7 to:
- View payment history and receipts
- Submit and track maintenance requests
- Update contact information
- Communicate with our team
24-Hour Emergency Repair Hotline
After hours emergencies are handled by a live, trained technician, never an answering machine, so urgent issues receive immediate attention.
Responsive Communication
We understand that waiting is frustrating. That’s why we commit to responding to all resident communication within 24 business hours.
Proactive Property Inspections
We perform periodic inspections during your lease term to help identify maintenance concerns early and ensure the home remains in good condition.
Quality, Professional Repairs
All maintenance vendors are prescreened for professionalism, experience, and cleanliness. After repairs are completed, residents receive a maintenance survey to provide honest feedback.
Legal Compliance & Fair Housing Practices
We ensure the properties we manage, and the processes we follow, are compliant with state and local regulations, delivering a transparent and fair rental experience.
A Smarter, Easier Rental Experience Starts Here
Enjoy convenient online tools, responsive support, and resident benefits designed to make life easier. Take the next step toward finding a home that fits your lifestyle.
FAQs: What It’s Like to Rent From The Hornberger Group
How do I pay rent each month?
You can pay rent directly through our secure online resident portal using a bank account or card. The system allows you to set up autopay, view your payment history, and receive reminders so you never miss a due date.
How do I submit a maintenance request?
Maintenance requests are submitted through your online portal. Once submitted, you can track progress, receive updates, and communicate with our team if additional information is needed. This ensures quick, documented, and efficient service.
What resident benefits are included with my lease?
Residents enjoy access to a benefits program designed to make everyday living easier, including on time payment rewards, options for credit-building, convenient renter insurance solutions, and identity protection services. These features provide added peace of mind and real value throughout your tenancy.
Do I need renters insurance?
Yes, renters insurance is required for all residents. You can use your own policy or easily enroll in the recommended coverage through our resident benefits platform. This helps protect your personal belongings and offers liability protection.
How does the move-in process work?
Before move in, we provide clear instructions on utilities, keys, payment requirements, and access to your resident portal. On move in day, you’ll receive a detailed move in condition report so you know exactly how the property was documented at the start of your lease.
Who do I contact if I have questions during my lease?
Our team is available through your resident portal, email, or phone. Whether you have a maintenance concern, a billing question, or need clarification on lease terms, we’re here to help you get quick and accurate answers.
Can renting with The Hornberger Group help me build credit?
Yes. Through our resident benefits platform, eligible residents can have positive rental payments reported to major credit bureaus. This is an easy way to build credit history without taking on additional debt.